Privacy Policy

The Privacy Policy is part of the General Conditions governing this Website.

Who is responsible for the processing of your data?

LIVVO HOTEL GROUP, S.L.U.

Cif b-76122118

Avenida de Ansite, nº3

35011, Las Palmas de Gran Canaria

Tfno: 928 240 038

Email: administracion@livvohotels.com

Data Protection Officer: dpo@livvohotels.com

You can contact us in any way to communicate with us.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend reviewing it, and if you have registered and access your account or profile, you will be informed of the modifications.

If you belong to any of the following groups, please consult the dropdown information:

Website or email contacts

What data do we collect through the Website?

We may process your IP, what operating system or browser you use, and even the duration of your visit, anonymously.

If you provide us with data in the contact form, you will identify yourself in order to contact you if necessary.

What purposes will we process your personal data for?

• To respond to your inquiries, requests, or petitions.
• To manage the requested service, respond to your request, or process your petition.
• Information by electronic means regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• To conduct analysis and improvements on the Website, regarding our products and services. To improve our commercial strategy.

What is the legal basis for processing your data?

The acceptance and consent of the interested party, granted through a voluntary action, such as in cases where it is necessary to complete a form to make a request and click on the submit button; doing so will necessarily imply that you have been informed and have expressly granted your consent to the content of the clause attached to that form or acceptance of the privacy policy.

All our forms have the symbol * for mandatory data. If you do not provide those fields, or do not check the acceptance checkbox of the privacy policy, the submission of the information will not be allowed.

How long will we keep personal data?

Until the revocation of the granted consent.

Guests

What purposes will we process your personal data for?

We inform you that your personal data will be processed for the purpose of managing your reservation, formalizing and administering your stay at the hotel, addressing requests related to the contracted services, and ensuring payment of the expenses arising from such stay.

Additionally, certain data may be processed to comply with the legal obligations applicable to accommodation establishments, particularly those related to documentary registration and communication of information about the individuals staying at the establishment.

Your data may be communicated, when appropriate, to the Security Forces and Corps in compliance with current regulations, as well as to travel agencies, tour operators, booking platforms, or other intermediaries that have intervened in the contracting or management of your reservation.

The data will be retained for the time necessary to fulfill the indicated purposes and, in any case, for the periods required by tax, commercial, consumer, and documentary registration regulations for travelers. In general, certain data may be retained for a minimum period of 6 years when necessary to comply with such legal obligations.

What is the legal basis for the processing of your data?

The legal basis for the processing of your personal data is the execution of the contractual or pre-contractual relationship arising from the reservation and stay at the hotel, as well as compliance with the legal obligations applicable to the establishment.

In particular, the processing may be carried out in compliance with the regulations on documentary registration and information about individuals staying in accommodation establishments, including Royal Decree 933/2021, of October 26, as well as the regulations applicable in terms of registration books and entry reports for travelers.

When the processing is based on your consent, it may be withdrawn at any time, without affecting the lawfulness of the processing carried out prior to its withdrawal.

Important notice regarding potential fraud and unofficial communications

Grupo LIVVO will not request additional payments, bank details, passwords, verification codes, or sensitive information through links received via WhatsApp, SMS, social media, or other unofficial channels due to a supposed modification, incident, cancellation, or confirmation of your reservation.

If you receive a communication requesting you to make a payment, provide bank details, or access an unverified link, do not take any action without first verifying the authenticity of that communication.

For your safety:

• Do not provide personal or banking information through unofficial channels.
• Do not share passwords, passcodes, or verification codes.
• Do not access payment links received via WhatsApp, SMS, social media, or suspicious messages.
• Do not download attachments from unverified communications.

In case of doubt, contact the hotel directly through the official channels published on our website before making any payment or providing information.

Clients

What purposes will we process your personal data for?

• Preparation of the budget and follow-up through communications between both parties.
• Information by electronic means regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communication, and logistics services carried out by the Responsible Party.
• Billing and declaration of the appropriate taxes.
• Carry out the corresponding transactions.
• Control and recovery management.
• During the payment process via card, the following personal data will be collected by the Banking Entity that owns the Virtual POS: type of connection, date and time, IP address, device information, email address, mobile phone, browsing data, transaction data, and data required by 3D Secure security protocols, solely for the purpose of detecting and preventing unauthorized payment operations.

What is the legal basis for the processing of your data?

The existence of a contractual relationship between the parties. The processing is necessary for the execution of a contract in which the data subject is a party or for the application at their request of pre-contractual measures.

How long will we retain personal data?

For the duration of the relationships between the parties and for the limitation periods arising from them.

Commercial communications / Newsletter

Which entities are co-responsible for the processing of your data?

We inform you that the following companies are co-responsible for the management and communications carried out by the LIVVO GROUP for commercial purposes:

• LIVVO HOTEL GROUP, S.L.U. con domicilio social en Avenida de Ansite, nº3, 1º, C.P. 35011, Las Palmas de Gran Canaria, y CIF B76122118
• PANORAMA XXI, S.L.U., with registered office at Avenida de Ansite, nº3, 1º, C.P. 35011, Las Palmas de Gran Canaria, and CIF B35818152
• LANZAROTE 6, S.A., with registered office at Avenida de Ansite, nº3, 1º, C.P. 35011, Las Palmas de Gran Canaria, and CIF A35517671
• CLUB DE MAR MOGÁN Y CIOTELM, UTE, with registered office at Avenida de Ansite, nº3, 1º, C.P. 35011, Las Palmas de Gran Canaria, and CIF U35991256
• EXPLOTACIONES HOTELERAS LUMM, S.A. with registered office at Avenida de Ansite, nº3, 1º, C.P. 35011, Las Palmas de Gran Canaria, and CIF A35694744
• FATAGA, S.A., with registered office at Avenida de Ansite, nº3, 1º, C.P. 35011, Las Palmas de Gran Canaria, and CIF A35046382
• GRUPO CORRALEJO DE TURISMO, S.L.U., with registered office at Avenida de Ansite, nº3, 1º, C.P. 35011, Las Palmas de Gran Canaria, and CIF B86847498

What purposes will we process your personal data for?

• Commercial or event information by electronic means, provided that there is express authorization.
• Commercial information about the services and promotions of the entities that are part of the LIVVO GROUP
• Management of the commercial database
• Management of authorizations to receive commercial communications
• Manage commercial communications
• Management of user unsubscribe requests

What is the legal basis for the processing of your data?

The express, free, and voluntary acceptance and consent of the interested parties. You may revoke your consent at any time without affecting the lawfulness of the processing prior to the withdrawal of consent.

How long will we keep personal data?

We will process the data until you revoke your consent.

LIVVO Plus loyalty program

For what purposes will we process your personal data?

By signing up for the loyalty program, we will process your personal data for the purpose of adequately managing the loyalty program, where you will benefit from:

• Discounts on bookings and purchases.
• Additional benefits and exclusive promotions.
• Receiving information about new special sales and exclusive promotional offers.

What is the legal basis for processing your data?

The legal basis for processing your data is the express, free, and voluntary consent that you may revoke at any time without affecting the lawfulness of the processing prior to the withdrawal of consent.

How long will we keep personal data?

Your data will be retained as long as you do not revoke the consent given or request the cancellation of your data or oppose the processing.

Quality surveys

For what purposes will we process your personal data?

• To assess the level of quality in the service provided.
• To improve the services offered, in accordance with compliance with ISO standards.

What is the legal basis for processing your data?

The legal basis is the express consent of the respondent.

How long will we keep personal data?

Until the revocation of the consent granted.

Suppliers

For what purposes will we process your personal data?

• Information by electronic means regarding your request.
• Commercial or event information by electronic means, provided that there is express authorization.
• To manage the administrative, communication, and logistics services carried out by the Responsible Party.
• Invoicing.
• Carry out the corresponding transactions.
• Invoicing and declaration of the appropriate taxes.
• Control and recovery management.

What is the legal basis for the processing of your data?

The legal basis is the acceptance of a contractual relationship, or alternatively, your consent when contacting us or offering us your products through any means.

How long will we retain personal data?

For the duration of the relationships between the parties and for the prescription periods derived from them.

Social media contacts

What purposes will we process your personal data for?

• To respond to your inquiries, requests, or petitions.
• To manage the requested service, respond to your request, or process your petition.
• To relate to you and create a community of followers.

What is the legal basis for the processing of your data?

The bases that legitimize the processing are the voluntary consent of the interested party to make contact and, where applicable, the acceptance of a contractual relationship in the relevant social network. The processing of data within the Social Network will be carried out in accordance with its Privacy policies.

How long will we retain personal data?

We can only consult or unsubscribe your data in a restricted manner by having a specific profile. We will process them as long as you allow us to follow you, being friends, or clicking “like,” “follow,” or similar buttons.

Any rectification of your data or restriction of information or publications must be made through the configuration of your profile or user in the social network itself.

Job applicants

What purposes will we process your personal data for?

The management of selection processes and the job pool of Grupo Martinón is carried out jointly by GRUPO MARTINON GRUMASA, S.L. and the companies belonging to its business group, which act as JOINT CONTROLLERS of the processing in accordance with Article 26 of the GDPR, as they jointly determine the purposes and means of processing the applications.

The updated list of companies that are joint controllers of the processing can be consulted at https://grupomartinon.com/privacidad

The Data Protection Officer: dpo@livvohotels.com.

Joint controllers:

• GRUPO MARTINON GRUMASA, S.L.
• GRUPO MARTINON DIVISIÓN TURÍSTICA, S.L.U.
• DESARROLLO INMOBILIARIO DE LANZAROTE, S.A.U.
• CORPORACIÓN INTERNACIONAL HISPANA, S.A.U.
• CARIBECAN CANARIAS, S.L.U.
• LIVVO HOTEL GROUP, S.L.U.
• LIVVO COMMERCIALIZATION SERVICES, S.L.
• INTERCASA, S.A.
• LANZAROTE 6, S.A.
• PANORAMA XXI, S.L.U.
• CLUB DE MAR MOGÁN Y CIOTELM, UNIÓN TEMPORAL DE EMPRESAS LEY 18/82
• CLUB DE MAR MOGÁN, S.L.
• EXPLOTACIONES HOTELERAS LUMM, S.A.
• GRUPO CORRALEJO DE TURISMO, S.L.U.
• FATAGA, S.A.
• COMPLEJO CORRALEJO BEACH, S.L.
• CIOTELM, S.L.
• LIVVO HOTEL LAB, S.L.U.
• ADQUISICIONES E INVERSIONES EUROPEAS, S.L.
• CANARIAN WORLDWIDE SERVICES, S.L.U.
• CONSULTING DE FRANQUICIAS, S.L.U.
• DESARROLLO ORGANIZACIONAL EUROPEO, S.L.
• DESARROLLO Y GESTIÓN COMERCIAL LOS GERANIOS, S.L.
• DIVISIÓN TURÍSTICA VALLE TAURITO, S.L.
• EDEXE, S.L.
• ESQUEMA PATRIMONIAL, S.A.U.
• EXPLOTACIONES HOTELERAS LA SALLE, S.L.U.
• FINAYUCATÁN, S.L.
• FISSER INVERSIONES 2007, S.L.U.
• GOLDEN CARIBBEAN, S.L.
• GRAN SPA LANZAROTE, S.L.U.
• GRUPO MARTINÓN DIVISIÓN INDUSTRIAL, S.L.U.
• GRUPO MARTINÓN DIVISIÓN INMOBILIARIA, S.L.U.
• HOTELES TURÍSTICOS ISLA COLOMBINA, S.L.
• INGENIERÍA DE PROYECTOS MAREN, S.L.U.
• INNOVACIÓN Y DESARROLLO EMPRESARIAL BUSINESS ANGEL, S.L.U.
• JUNTA DE COMPENSACIÓN LOS GERANIOS
• PENTA INVEST, S.L.U.
• PLAYA BÁVARO INVESTMENTS, S.L.U.
• PLIEGO, PLANIFICACIÓN Y CONTROL DE GESTIÓN, S.A.
• TEÓRICO & NOMINAL, S.L.
• LIVVO HOTEL INVESTMENTS, S.L.U.

What purposes will we process your personal data for?

At GRUPO MARTINON, we will process your data for the following purposes:

Organization of selection processes for the hiring of employees.

Evaluate your application in relation to job positions that match your professional profile.

Schedule interviews, selection tests, or communications related to the process.

Manage your application for vacancies within the group companies, always within the scope of the selection process or submitted application.

Retain your application for future selection processes when the candidate has authorized such retention or when it is deemed appropriate according to the information provided at the time of submitting the resume.

What is the legal basis for the processing of your data?

The basis that legitimizes the processing of your personal data is the application of pre-contractual measures at the request of the interested party, either by applying for one of our job offers or by voluntarily submitting your spontaneous application. Likewise, when you authorize us to retain your application for future selection processes, the legitimizing basis will be your consent.

How long will we retain your personal data?

Under the retention policy of GRUPO MARTINON, personal data will be retained until the completion of the selection process and, in any case, for a maximum period of 24 months from the receipt of the CV.

To whom will your data be communicated?

Only in cases where required by law or where GRUPO MARTINON obtains your consent, your data may be communicated to third parties.

Ethical channel

What data do we collect through the Website?

In case of identifying you, we may collect: name, surname, email, phone number, and the personal data of the third party/parties you provide in the communication.

For what purposes will we process your personal data?

• Manage communications
• Adopt the corresponding corrective measures, and
• If necessary, inform you about the outcome of the procedure.

What is the legal basis for the processing of your data?

The legal basis is the legal obligation or, failing that, the public interest.

How long will we keep personal data?

Data will be retained for the strictly necessary period to clarify the reported facts. In any case, after six (6) months, the provided data will be anonymized unless they are investigated in a different legal environment.

Additional information on the processing of personal data

Do we include personal data of third parties?

No, as a general rule, we only process the data provided to us by the data subjects. If you provide us with data from third parties, you must inform and obtain their consent beforehand, otherwise you exempt us from any liability for non-compliance with this requirement.

And what about data from minors?

We do not process data from minors under 14 years of age. Therefore, please refrain from providing such data if you are not of that age or, if applicable, from providing data from third parties who do not meet the aforementioned age requirement. LIVVO HOTEL GROUP, S.L.U. exempts itself from any liability for non-compliance with this provision.

Will we make communications by electronic means?

• They will only be made to manage your request if it is one of the contact methods you have provided us.
• If we make commercial communications, they will have been previously and expressly authorized by you.

What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorized access, and theft of Personal Data.

To whom will your data be communicated?

Your data will not be transferred to third parties, except for legal obligations. Specifically, they will be communicated to the State Agency for Tax Administration and to banks and financial entities for the collection of the service provided or product purchased, as well as to the data processors necessary for the execution of the agreement.

In the case of purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be transferred to that platform or processed in its environment, always with maximum security. During the payment process via card, data will be collected by the banking entity that owns the Virtual POS.

When we order it, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service provision contract that obliges them to maintain the same level of privacy as us.

International data transfers may occur when using American applications; however, such transfers will be made to entities that have demonstrated compliance with the level of protection and guarantees in accordance with the parameters and requirements set forth in the current data protection regulations, such as the European Regulation, or when there is a legal authorization to carry out the international transfer.

What rights do you have?

• To know whether we are processing your data or not.
• To access your personal data.
• To request the rectification of your data if they are inaccurate.
• To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted.
• To request the limitation of the processing of your data, in certain cases, in which case we will only keep them in accordance with current regulations.
• To port your data, which will be provided to you in a structured, commonly used, or machine-readable format. If you prefer, we can send them to the new controller you designate. This is only valid in certain cases.
• To file a complaint with the Spanish Data Protection Agency or the competent control authority if you believe we have not addressed your concerns correctly.
• To revoke consent for any processing for which you have consented, at any time.

If you modify any data, we appreciate you informing us to keep them updated.

Do you want a form to exercise your rights?

• We have forms for exercising your rights; request them from us by email or, if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
• If you are represented by someone, you must prove the representation.
• Forms can be submitted in person, sent by mail, or by email to the address of the Responsible Party at the beginning of this text.

How long do we take to respond to the Exercise of Rights?

It depends on the right, but at most within one month from your request, and two months if the matter is very complex and we notify you that we need more time.

Do we process cookies?

If we use other types of cookies that are not necessary, you can consult the cookie policy at the corresponding link from the beginning of our website.

How long will we keep your personal data?

• Personal data will be kept as long as you remain linked to us.
• Once you disassociate, the personal data processed for each purpose will be kept for the legally established periods, including the period in which a judge or court may require them according to the statute of limitations for legal actions.
• The processed data will be kept as long as the aforementioned legal periods have not expired, if there is a legal obligation to maintain them, or if there is no such legal period, until the interested party requests their deletion or revokes the consent granted.
• We will keep all information and communications related to your purchase or the provision of our service, as long as the guarantees of the products or services last, to address possible claims.