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Legal notice

Thank you for visiting us. We want your experience on our website to be the best it can be.

To access our services, you declare that you are of legal age and have sufficient legal capacity to use them under your national law.

Accessing and browsing the website, or using its services, implies the express and full acceptance of each and every one of these General Conditions, including the Particular Conditions set for certain promotions, as well as the Privacy and Cookies Policies, in accordance with the regulations on Personal Data Protection. We recommend reading them carefully to understand what data is collected through our website, for what purposes, and what rights apply to you.

1. Legal information

Pursuant to Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, the identifying details of the owner of this website are:

  • LIVVO HOTEL GROUP, S.L.U.
  • Tax ID B-76.122.118
  • Avenida de Ansite, nº3, 1º
  • 35011, Las Palmas de Gran Canaria, Spain
  • Registered in the Commercial Registry of Las Palmas, Page 17, Volume 2023, Sheet GC-45.733, 1st entry.

For any questions or queries, you can contact us by phone at 928 240 038 or by e-mail at dpo@livvohotels.com.

Access to the website implies the express acceptance by the User of these General Conditions of Use, which may be modified in whole or in part or replaced by others by its owner at any time and without prior notice. We recommend reviewing these conditions from time to time to check for any updates, which will be published in the same section.

2. General conditions of use

These General Conditions regulate the use and access to the website. Their purpose is to establish guidelines for proper use and conduct. LIVVO HOTEL GROUP, S.L.U. provides users with information on the use, services and content hosted on the website, including specific products and services, tools and applications.

Data and information about products or services, prices, features or other relevant data offered through the website are produced, supplied and updated by suppliers and third-party companies. LIVVO HOTEL GROUP, S.L.U. is in no event responsible for such data and information and assumes no obligation in relation to it.

The User undertakes to make appropriate use of the contents, services, applications and tools made available, in compliance with the law and with these General Conditions of Use and, where applicable, the Particular Conditions established for access to certain services and applications, while always respecting other Users.

In the event of total and/or partial breach of these General Conditions of Use, LIVVO HOTEL GROUP, S.L.U. reserves the right to deny access to the website without prior notice.

3. General obligations of the User

By accepting these General Conditions of Use, the User expressly undertakes to:

  • Not perform any action intended to harm, block, damage, disable or overload, temporarily or permanently, the functionalities, tools, contents and/or infrastructure of the website in a way that prevents normal use.
  • Safeguard and keep confidential the access credentials associated with their User name, being responsible for the use of these personal and non-transferable credentials by third parties.
  • Not post or include defamatory or slanderous content, whether about other Users or third-party companies unrelated to LIVVO HOTEL GROUP, S.L.U.
  • Not use any of the materials or information contained in this website for unlawful purposes and/or those expressly prohibited in these General Conditions of Use, in the particular conditions that may be established for certain applications and/or utilities, or for purposes contrary to the rights and interests of LIVVO HOTEL GROUP, S.L.U., its users and/or third parties.
  • Not offer or distribute products and services, nor send unsolicited advertising or commercial communications to other Users and visitors of LIVVO HOTEL GROUP, S.L.U.

The User shall be liable for all damages of any nature that LIVVO HOTEL GROUP, S.L.U. or any third party may suffer as a result of the breach of any of the obligations imposed by these General Conditions of Use or by law in relation to access to and/or use of the website.

4. Intellectual and industrial property

The website, its pages and the information or elements contained therein (including texts, documents, photographs, drawings, graphic representations, owned by LIVVO HOTEL GROUP, S.L.U. or by third parties who authorise their use), as well as logos, trademarks, trade names and other distinctive signs, are protected by intellectual and/or industrial property rights, of which LIVVO HOTEL GROUP, S.L.U. is the owner or has authorisation for their use and public communication.

The User undertakes to use the contents diligently and correctly, in accordance with the law, public morals and public order. LIVVO HOTEL GROUP, S.L.U. authorises the User to view the information contained on this website and to make private reproductions (simple downloading and storage in their computer systems), provided that the elements are intended exclusively for personal use. In no case shall this constitute an authorisation or licence over the property rights of LIVVO HOTEL GROUP, S.L.U. or of the legitimate holders thereof.

The User is not authorised to proceed with the distribution, modification, transfer or public communication of the information contained on this website in any form and for any purpose.

5. Links

Connections and links to third-party websites have been established solely as a utility for the User. LIVVO HOTEL GROUP, S.L.U. is in no event responsible for them or their content.

LIVVO HOTEL GROUP, S.L.U. assumes no liability arising from links between the contents of this site and contents located outside it or from any other reference to external content. Such links or references are for informational purposes only and in no case imply endorsement, approval, marketing or any relationship between LIVVO HOTEL GROUP, S.L.U. and the authors and/or operators of such content or owners of the sites where it is located.

To create links to the website, express written authorisation from the website's owners is required.

6. Liability

LIVVO HOTEL GROUP, S.L.U. does not guarantee continuous access, nor the correct viewing, downloading or usefulness of the elements and information contained on the website, which may be impeded, hindered or interrupted by factors or circumstances beyond its control, nor of those caused by computer viruses on the Internet.

LIVVO HOTEL GROUP, S.L.U. assumes no liability for damages, losses, claims or expenses caused by:

  • Interference, interruptions, failures, omissions, delays, blocks or disconnections caused by errors in telecommunications lines and networks or by any other cause beyond the control of LIVVO HOTEL GROUP, S.L.U.
  • Unlawful intrusions through the use of malware of any kind through any communication medium, such as computer viruses or others.
  • Improper or inappropriate use of the LIVVO HOTEL GROUP, S.L.U. website.
  • Security or navigation errors caused by browser malfunction or use of outdated versions.

LIVVO HOTEL GROUP, S.L.U. is not responsible and shall in no case be liable to users and third parties for the actions of any third party unrelated to LIVVO HOTEL GROUP, S.L.U. that involves or may involve unfair competition and unlawful advertising or infringement of intellectual and industrial property rights, trade secrets, contractual commitments of any kind, the rights to honour, personal and family privacy and image, property rights or any other rights belonging to a third party as a result of the transmission, dissemination, storage, availability, receipt, obtaining or access to content.

7. Personal data protection

The full personal data processing policy can be found in the Privacy Policy, which forms an integral part of these General Conditions but, for simplicity, has been placed in a separate document.

8. Governing law

These Legal Notices and their terms and conditions shall be governed and interpreted in accordance with Spanish law. By the mere fact of accessing the website or obtaining the status of registered user, the user irrevocably grants their consent for the courts of default jurisdiction to hear any legal action arising from or related to these conditions or the use or browsing of this site.

If any clause or section of these General Conditions, which is not essential to the existence thereof, is declared null or inapplicable, the validity of the remaining clauses shall not be affected.